Return Policy

At SEALIGHT, we want to make returns, exchanges, refunds, and warranty support as simple and stress-free as possible. If something is not right with your order, our customer support team will be happy to help.

Please review the policy below before starting a return, exchange, or warranty request. This policy applies to eligible orders placed on sealight-led.com.

Return Policy

If you are not completely satisfied with your purchase, SEALIGHT will be happy to help with an eligible return, refund, or exchange within 90 calendar days from the date the product is received by the buyer or original recipient, unless otherwise stated at the time of purchase.

It should be returned with all items included in the original package, such as components, accessories, manuals, and packaging.

If your return is related to an incorrect part, wrong size, mistaken purchase, or an item no longer needed, please do not assemble, install, modify, or use the product before contacting us.

If the product has sealed or shrink-wrapped packaging, please keep it intact whenever possible, especially for standard return requests.

Items That Are Not Returnable

Some products are not eligible for return, including:

• Service manuals, unless sealed and in original condition.
• Special-order products.
• Custom-made products.
• Painted parts.
• Modified parts.
• Items marked "Non-Returnable" on the product page before purchase.

If you are unsure whether your item qualifies, please contact us. We will review your request and help confirm the next step.

Damaged, Missing, Incorrect, or Fitment-Related Items

Please check your package after delivery. If your order arrives damaged, missing an item, with the wrong product, or if the product does not fit your vehicle, please contact SEALIGHT Customer Support as soon as possible.

To help us review your request, please include:

• Your order number
• A brief description of the issue
• Vehicle year, make, and model, if it is a fitment issue
• Clear photos or videos of the product, packaging, and issue

SEALIGHT may not be able to verify damaged, missing, or incorrect items if the issue is reported more than 90 calendar days after the product is received.

For fitment issues, please contact us before modifying or force-fitting the product. SEALIGHT will first review your vehicle and product information to verify the fitment issue, then help provide a suitable solution based on the situation.

In some cases, SEALIGHT may ask for the product to be returned for inspection before confirming the final solution.

Return Address

Please do not send your return to the original sender address on the package. The correct return address will be provided after your return request is submitted and approved.

Current listed return address:

285 S. Dupont Ave, Suite #101, Ontario, CA 91761

Please package all return items securely. SEALIGHT is not responsible for return damage caused by inadequate packaging.

Return Shipping Costs

SEALIGHT is not responsible for return freight charges unless the return is due to a manufacturer's defect or a direct error on our part.

If the return is caused by the customer, the customer is responsible for the return shipping fee. The exact fee depends on the shipping carrier selected by the customer.

If the goods received are damaged or incorrect due to SEALIGHT's reason, the customer will not be responsible for the return shipping fee. If an error is made by SEALIGHT, a return shipping label will be provided.

Refunds

Refunds are issued to the original payment method used for the order.

Refunds are normally processed within 24-72 business hours after SEALIGHT's warehouse receives and inspects the returned product. A confirmation email will be sent once the refund is processed.

If the purchase was made with a debit or credit card, your financial institution may take an additional 1-7 business days to reflect the credit in your account. In some cases, please allow an additional 5-7 business days for the credit to appear.

Cancellations

If you need to cancel your order, please contact our Customer Support Team immediately by phone at 1-626-602-1541 for the fastest assistance. Cancellations may be accepted if the order has not yet been packed or shipped.

SEALIGHT will do its best to help with cancellation requests. However, once an order has been confirmed and processed for shipping, it may no longer be canceled. If we are unable to cancel your order, you may request a return after receiving the product, subject to this policy.

Shipping-Related Package Issues

Lost or stolen packages are handled as shipping-related issues and should be processed through the shipping company. If you need help, please contact SEALIGHT Customer Support with your order number and tracking information.

For shipping protection, carrier claims, or multi-package delivery questions, please refer to the applicable Shipping Policy or Shipping Protection Policy.

Warranty Support

SEALIGHT products are covered by a one-year warranty from the original date of purchase. If your product has a possible quality-related issue after the standard return window, please contact SEALIGHT Customer Support for warranty support.

The warranty period begins on the original purchase date. Any repair, replacement, or other warranty solution provided by SEALIGHT does not restart or extend the original warranty period.

How to Request Warranty Support

If your product has a possible quality-related issue after the return window, please contact SEALIGHT Customer Support through our Contact Us page. You can submit your warranty request using the contact form on that page.

To help us review your request quickly, please provide as much complete information as possible. The more details you include, the sooner our customer support team can help identify the issue and provide a solution.

SEALIGHT may ask you to provide:

• Order number or proof of purchase
• Product model or product details
• Photos or videos showing the issue
• Vehicle information, if fitment or installation needs to be checked
• Any other information needed for inspection or verification

After review, eligible warranty support may include sending a new product or another appropriate solution provided by SEALIGHT.

What Is Not Covered

Warranty support does not cover products that have been:

• Disassembled, modified, or altered
• Incorrectly mounted or improperly installed
• Damaged by user error, misuse, abuse, or neglect
• Damaged due to incorrect installation or incompatible use
• Returned in poor condition
• Affected by causes outside the product itself, including vehicle issues, wiring problems, accidents, weather damage, or other external factors

Warranty support also does not cover non-quality-related issues or problems caused by using the wrong part for your vehicle.

Additional Costs Not Covered

SEALIGHT is not responsible for installation costs, labor costs, diagnostic fees, towing expenses, additional repair expenses, rental car expenses, loss of use, or any other costs caused by the use, installation, removal, or replacement of wrong or defective parts.

Contact Us

For faster support, please submit a ticket through our Contact Us form and provide as much detail as possible.

• Submit a ticket: Contact Us form
• Email: hi@sealight-led.com
• Phone: 1-626-602-1541

Support Hours:
Monday-Friday, 9:00 AM-5:00 PM EST
Saturday & Sunday: Closed