Shipping Policy

At SEALIGHT, we work to ship every order quickly, safely, and clearly. This Shipping Policy explains where we ship, how orders are processed, estimated delivery timeframes, order tracking, multiple-package shipments, and what to do if your package is delayed, lost, damaged, or missing.

This policy applies to orders placed on sealight-led.com.

Where We Ship

SEALIGHT currently ships within the contiguous United States only.

We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• P.O. Box addresses
• Mailbox addresses
• APO/FPO addresses

Shipping Fee

SEALIGHT offers free shipping on all eligible orders shipped within the continental United States.

Free shipping applies only to orders shipped to supported delivery addresses within the contiguous United States.

Order Processing Time

Most orders are processed for shipment or leave our warehouse within 1-2 business day after your order is confirmed, unless otherwise stated on the product page or during checkout.

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

Shipping Carriers and Methods

To provide fast and reliable delivery, SEALIGHT uses major carriers, including FedEx, DHL, USPS, and UPS Ground/Air shipping services.

The available shipping method may vary depending on the product type, package size, warehouse location, destination, and carrier availability. Once your order is confirmed for shipping, it will be scheduled for carrier pickup.

Estimated Delivery Timeframe

Small and medium-sized packages are generally delivered within 2-5 business days after leaving our warehouse, excluding weekends and holidays.

Estimated delivery time may vary due to:

• Package size and weight
• Delivery destination
• Carrier service availability
• Warehouse location
• Weather conditions
• Holidays or high shipping volume
• Other carrier-related delays

For orders that include multiple parts or items, your order may ship in separate packages with multiple tracking numbers, depending on which warehouse each item ships from. These packages may arrive at different times.

The delivery date shown in your shipping confirmation email or on the carrier tracking page is an estimated timeframe based on the carrier's latest updates. While we do our best to keep you informed, the final delivery time may vary due to carrier processing, weather, holidays, or other transit conditions.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and carrier tracking link.

You can use the tracking link to check the latest delivery status. Tracking updates may depend on carrier scans, so it may take some time before new movement appears after the package is picked up.

If you cannot find your tracking email, please contact SEALIGHT Customer Support with your order number.

Multiple Packages and Multiple Tracking Numbers

Some orders may ship in multiple packages. This can happen when:

• Your order contains multiple items
• Products are shipped from different warehouses
• Items become available at different times
• Carriers split the shipment for delivery efficiency

If your order ships in multiple packages, each package may have its own tracking number and may arrive on a different day. A later delivery does not always mean that an item is missing.

Please check all tracking numbers in your shipping emails. If one package appears delayed, lost, or delivered but not received, contact SEALIGHT Customer Support for assistance.

Lost, Stolen, Damaged, or Delayed Packages

This section applies to delivery-related issues, including packages lost in transit, stolen or missing after delivery, damaged in transit, mis-delivered by the carrier, partially missing, or significantly delayed.

If You Purchased Shipping Protection

We've partnered with Xcotton, an independent shipping protection provider, to offer optional coverage against loss, theft, damage, and delay in transit. If you added Shipping Protection at checkout, your delivery-related claim will be handled by Xcotton, an independent third-party shipping protection provider.

Shipping Protection may cover:

• Packages lost in transit
• Partial loss, such as missing items from the package
• Packages stolen or missing after delivery
• Packages damaged in transit
• Mis-delivery by the carrier
• Delivery delays beyond the carrier's expected timeframe

For full coverage details, claim requirements, and reporting time limits, please review our Shipping Protection Policy.

If You Did Not Purchase Shipping Protection

If you did not purchase Shipping Protection and your package is lost, stolen, damaged in transit, mis-delivered, partially missing, or significantly delayed, please contact SEALIGHT Customer Support as soon as possible.

Our team will review the shipment status and help determine the next steps. Depending on the case, SEALIGHT may assist with a carrier investigation, replacement shipment, or another reasonable solution after review.

Shipping FAQs

Q: How are delivery timeframes calculated?

Ans: The delivery timeframes shown on our website are estimated based on your delivery location, package size, and the carrier's standard transit time.

Please note that the displayed delivery dates are estimates only. We will do our best to keep you informed as shipping updates become available and to deliver the parts you need as quickly as possible.

Q: What counts as a business day for shipping?

Ans: For ship-out and delivery timeframes, "business days" refer to Monday through Friday only.

Saturdays, Sundays, and holidays are not counted as business days. If a holiday falls on a weekday, that day should also be excluded when calculating the estimated delivery timeframe.

Q: How should I count a 3-5 business day delivery timeframe?

Ans: Business days are counted starting from the next business day after your package leaves our warehouse.

For example, if your tracking number shows that your order left our warehouse on a Monday and the delivery timeframe is 3-5 business days, you should begin counting from Tuesday. If there are no holidays during that period, your package may arrive on Thursday, Friday, or the following Monday.

Q: What if my package leaves the warehouse on a Friday?

Ans: If your package leaves our warehouse on a Friday, the next business day is usually Monday, unless Monday is a holiday.

For example, if your order has a 3-5 business day delivery timeframe and the tracking number shows that your order left our warehouse on a Friday, you should begin counting from Monday. If no weekday holidays occur during that period, your package may arrive by Friday.

Q: Does SEALIGHT process or ship orders on weekends or holidays?

Ans: No. SEALIGHT does not process or ship orders on Saturdays, Sundays, or holidays. Carrier delivery schedules may vary depending on the shipping service, destination, and local carrier availability.

Q: Can SEALIGHT ship to P.O. Box, mailbox, or APO/FPO addresses?

Ans: No. SEALIGHT does not ship to P.O. Box, mailbox, or APO/FPO addresses.

Orders placed with unsupported or incomplete addresses may result in shipping delays or failed delivery. Please use a complete physical street address when placing your order.

Q: Will my order ship in multiple packages?

Ans: Sometimes, your order may be shipped in multiple packages with multiple tracking numbers, depending on product availability and warehouse location. Because these packages are shipped separately, they may arrive on different days.

Q: Are all shipping methods available for every order?

Ans: No. Available shipping methods may vary depending on the product, package size, shipping destination, warehouse location, and carrier availability.

Q: When will in-stock items ship?

Ans: Merchandise that is in stock usually ships within 24-48 hours, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Contact Us

For faster support, please submit a ticket through our Contact Us form and provide as much detail as possible.

• Submit a ticket: Contact Us form
• Email: hi@sealight-led.com
• Phone: 1-626-602-1541

Support Hours:
Monday-Friday, 9:00 AM-5:00 PM EST
Saturday & Sunday: Closed